Frequently Asked Questions

How To Sell

Submit your car details here to get the estimation of your car value. Proceed to get a FREE valuation to find out the exact value of your car.

The estimated prices is based on the current market value. However, the ACTUAL selling price of car is given after valuation of your car condition.

a) Direct Sell: If you are happy with the offer price after your FREE car valuation, you can sell your car instantly to MUV. 

b) Auction: You can maximize your chance of getting the highest price for your car from over 700 mobile active dealers through MUV. 

c) Futures: If you would like to have your car as your daily transportation while selling is in progress/before a guaranteed deal, you can always list your car to obtain quotations from our active dealers nationwide.

Yes, however, you will have to top up the balance of the outstanding amount to the bank.

a) Direct Sell: It is free of charge! We will handle the entire ownership transfer process to let you enjoy a total hassle free car selling experience. 

b) Auction: There is a charge of handling fee from the range of RM100, RM300 and RM500 depends on final selling price of your car.

You can drop your car at any muv Hubs. Click here for more info.

It takes only 30 minutes. You will receive a price quote immediately or 1 – 2 working days if the reference price is not available.

Please provide an original copy and a photocopy of the following documents: 

  1. Car Registration Card / Vehicle Ownership Certificate 
  2. Owner’s Identification Card (I/C) 
  3. Loan settlement letter from bank (if any)

Of course, MUV is a one-stop Car Selling Center where we will handle all the paperwork, documentation and ownership transfer for you.

Of course. Our customer service representative will contact you for the final transacted price of the car upon successfully selling your car.

As a wholly owned subsidiary of Warisan TC Holdings Berhad, part of Tan Chong Group known for its reputable brand name and years of experience in the local automotive industry, muv is certainly curated with its world-class end-to-end solution to serve as the most reliable platform for you to sell your car.



How To Buy

muvone is a platform where we handle the financing, insurance and ownership transfer for you to obtain your dream car, as we want you to buy the car with peace of mind! Also, we provide a 180-points inspection report of the car to let you understand the health of your car.

Yes! Just bring your car to us for a FREE valuation. Or you can check your car estimated selling price instantly at our website too!

Yes, of course! You are always welcome to our office in Seri Kembangan in Selangor or Butterworth in Penang, from Monday to Friday (9am to 5pm), Saturday and Sunday (10am to 5pm) for car viewing before you make a booking. You could also submit your interest via our website and our concierge will get in touch with you within 24 hours to assist you further for the car viewing.

You may contact our customer service at 1700-81-4880 or WhatsApp us at +60182088089 to enquire more or walk-in to our office and make a booking over the counter.

Prepare your documents and include the following details in the email:

  • Your contact number
  • Loan amount
  • Loan tenure (in years)

Then, send the documents to booking@muvmarketplace.com.my or WhatsApp us at +60182088089

Documents required are

For Individual

  • Copy of IC
  • Copy of Driving License
  • 3 months payslip
  • 3 months bank statement
  • EPF Statement

 

Sole Proprietor/Partnership

  • Copy of proprietor / partner(s) NRIC who sign the HP documents
  • Copy of Business Registration (BR)
  • Copy of BR Renewal (Borang D/E)
  • Saving/Current Account statements reflecting 3 months declared income
  • Latest Income Tax statement with proof of tax payment

 

Private / Public Companies

  • Copy of Guarantor(s) NRIC
  • Copy of Certificate of Incorporation (Form 9), Form 24 & Form 49
  • Copy of Memorandum of Articles
  • Board of Directors’ Resolution for Acceptance
  • Current Account statements reflecting 3 months declared income
  • Latest 1 year financial statement

 

No, the maximum loan allowance is 90% of the car price.

The price shown is the car price which excludes muv service fee, road tax and insurance premium.

muv service fee is inclusive of a 180 points inspection report, Puspakom inspection fee, paperwork, ownership transfer and our professional services to provide you a hassle free car buying experience at RM1,500.

Payment options are as follows: 

i. Cash to be paid over the counter at office 

ii. Bank transfer to MUV Marketplace Sdn Bhd - Maybank Account No: 514561325827 

iii. Cheque (made payable to “MUV Marketplace Sdn Bhd”) and bank in into account MUV Marketplace Sdn Bhd - Maybank Account No: 514561325827

Then, send the proof of payment to our concierge.

The car will be ready in 5 working days upon the down payment clearance.

a. Internal Parts 

b. External Parts 

c. Gear Box 

d. ECM 

e. ECU 

Please ask our concierge for more details.

It is 12 months effective from the car registration date.



How To Insure

Send in your details to httpw://www.muv-x.com/insure and our customer service team will speak to you to assist you with the application process.

Motor vehicle insurance is purchased to ensure your motor vehicle’s value is covered fully/partially for compensation in the event of an accident/disaster.

Yes. It is mandatory under the Motor Vehicle Act to get your motor vehicle is insured as soon as you purchase it.

It is very important to purchase a comprehensive motor vehicle insurance policy so that your motor vehicle would be fully/partially covered in the event of accident claims either/both by 3rd party or/and own damage as per stated in the policy. For coverage beyond your basic comprehensive motor vehicle insurance policy, you can choose to purchase an extension of insurance coverage on top of your existing policy.

Yes, but this is up to insurers’ discretion  we also provide Personal Accident insurance coverage, House Owner/Holder insurance coverage and Medical insurance coverage.



How To Finance

Send in your details to httpw://www.muv-x.com/finance and our customer service team will speak to you to assist you with the application process.


You can also prepare your documents and include the following details:
Your contact number
Loan amount
Loan tenure (in years)


Then, send the documents to booking@muvmarketplace.com.my or WhatsApp us at +60182088089


Documents required are: -
For Individual:
Copy of IC
Copy of Driving License
3 months payslip
3 months bank statement
Latest EPF Statement
 
Sole Proprietor/Partnership:
Copy of proprietor / partner(s) NRIC who sign the HP documents
Copy of Business Registration (BR)
Copy of BR Renewal (Borang D/E)
Saving/Current Account statements reflecting 3 months declared income
Latest Income Tax statement with proof of tax payment
 
Private / Public Companies:
Copy of Guarantor(s) NRIC
Copy of Certificate of Incorporation (Form 9), Form 24 & Form 49
Copy of Memorandum of Articles
Board of Directors’ Resolution for Acceptance
Current Account statements reflecting 3 months declared income
Latest 1 year financial statement

Both are similar, where you would need to submit documents and fill up application forms. But with pre-qualified financing, you can apply for financing BEFORE you shop for a car! Making the process of buying a car much faster, and for you to know the vehicle price range in which you can afford.

You should receive an update regarding your application within 24-48 hours if your documents are complete.

Of course, MUV is a one-stop Car Selling Center where we will handle all the paperwork, and documentation for you.

Unfortunately no, it is not allowed via the current Hire Purchase Act. Maximum Margin Of Finance is 90 % with a 10% down payment is necessary.